Membership terms

Registered name

APX Studios Limited

Company number

16994537

Registered office

22 Fairfield Walk, Ossett, WF5 0ED

Email

hello@sitewire.co.uk

• A multi-page website for your business, built during signup and live immediately.
• Hosting, a web address, and a certificate, all maintained by us.
• Every enquiry the site receives, sent to you — we aim to have it on your phone within a minute of it being sent.
• The enquiries are yours. We do not sell them, share them, or pass them to another member.

What we do not promise is a position in Google. Nobody can promise that, and anyone who does is selling something else. Search results take months and depend on things outside anyone’s control. What we commit to is the work — the pages, the structure and the maintenance — not to a ranking.

• There is no joining fee.
• £199 a month, and the first month is taken on the day you join. After that it is taken on the same date each month.
• Or, if you choose to pay yearly, £2,149 a year, taken on the day you join and then on the same date each year. We text and email you 30 days before it renews, with the date, the amount and how to cancel, so it never arrives as a surprise.
• Your price stays the price you joined at. If we ever need to change it, we will tell you at least thirty days before, and you can cancel rather than pay it.
• There is no minimum term. It is rolling monthly.

The prices above are what is taken. We are not VAT registered at present, so no VAT is added to them. If that changes, VAT will be shown on the page and on your invoice before it is ever charged.

If a payment fails we will tell you and try again. If it keeps failing we may pause the membership, which is described in clause 5.

The facts on your site are your facts. Your trading history, your insurance cover, any guarantee you offer, your accreditation numbers and your review score are published because you told us them. You must be able to stand behind each one, and you must tell us when one stops being true — a lapsed registration on a page we host is a false claim in your name.

You must own, or have permission to use, every photograph you upload. Do not upload a picture of somebody’s house without their agreement.

You are responsible for answering the enquiries the site produces. We can deliver them; we cannot ring anybody back for you.

Not happy in the first 14 days? Tell us and we refund your first payment in full. No questions, no forms, and you still take everything listed below. You do not have to give a reason.

After that you can cancel at any time, from your membership page or by telling us. We do not require notice and there is nothing to negotiate. If you pay monthly, your site stays up to the end of the month you have paid for.

If you pay yearly, you choose: your membership runs to the end of the year you have paid for, or we end it straight away and refund every full month you have not used.

If you pay monthly you can skip one month’s payment in any twelve months, from your membership page. Nothing is taken that month, your site stays up, and payments start again the month after.

When you leave, you take the following with you:

• Your domain, transferred to you
• Every photograph you uploaded
• The written content of every page
• Your full lead history

Outside the first 14 days, a monthly payment already taken is not refunded, because the month it paid for is the one you keep your site for. Nothing further is ever taken after you cancel.

We may suspend or end a membership if payment stops, if the site is used for something unlawful, or if we are asked to publish something we believe to be untrue. Except where something unlawful is involved we will always ask first.

Your photographs, your business details and the facts about your trade remain yours. You give us permission to publish them on your site and to use them to run the service, and that permission ends when the membership does.

The written content of your pages is generated by us and is yours to keep and use after you leave, as set out in clause 5. The software, the templates and the platform itself remain ours.

Your Google Business Profile and directory listings. You authorise us to set up and manage your Google Business Profile and listings on business directories in your business’s name, using the details you have given us. They are yours, not ours: where a directory asks to confirm it is really your business, by a call, a text or a code, that comes to you. We only show your street address where you have told us we can. When you leave, the profile and the listings stay with you, and we hand over anything we still manage and step away from it.

When somebody sends an enquiry through your website, that information is about your customer and it is yours. In data protection terms you are the controller and we are your processor. This clause is the written agreement that UK GDPR Article 28 requires between us.

We will:

• Process enquiry data only to deliver it to you and to keep the service running.
• Keep it secure, and restrict access to the people who need it.
• Use only the suppliers listed in our privacy notice, and tell you before adding another.
• Help you answer a request from a customer about their information.
• Tell you without undue delay if there is a breach affecting your enquiries.
• Delete or return the enquiry data when the membership ends, if you ask us to.

You are responsible for what you then do with an enquiry — including any marketing you send off the back of it, which is your decision and subject to your own obligations.

We will put right anything we get wrong, and we will not hide behind this clause to avoid doing so.

Nothing here limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law. Subject to that, our liability to you in any twelve-month period is limited to the amount you paid us in that period.

We are not liable for business you believe you did not win, for a search engine’s behaviour, or for a failure caused by something genuinely outside our control.

We may change these terms. If a change affects you materially we will tell you at least thirty days beforehand, and you are free to cancel rather than accept it. The date at the top is when they last changed.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

This is a contract between businesses. Consumer cancellation rights do not apply to a business buying services for its trade.